SNU Library Search for 'index-term-genre:"customer services"'

Customer intimacy : pick your partners, shape your culture, win together

]]> By Frederik D Wiersema.
London : HarperCollinsBusiness 1997 .
221 p. ; 18 cm..
9781861976307

The future of competition : co-creating unique value with customers

]]> By C K Prahalad | / Venkatram Ramaswamy.
Boston, Mass. : Harvard Business School Pub. 2004 .
xiii, 256 p. ; 24 cm..
9780143061908

]]> Place hold on The future of competition

Customers.com : how to create a profitable business strategy for the Internet and beyond

]]> By Seybold, Patricia B..
New York : Times Business, 1998 .
xx, 360 p. ; 25 cm..
9780812930375

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Total customer service : the ultimate weapon

]]> By Davidow, William H. | ; Uttal, Bro.
New York : Harper & Row 1989 .
xxii, 227 p. ; 24 cm..
9780060920098

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When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market

]]> By Yokoyama, John.
New York : Hyperion, 2004 .
viii, 158 p. ; 22 cm..
9781401300616

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How to be better at- customer care

]]> By Foster, Timothy R. V..
London : Kogan Page 1999 .
vii, 168 p. ; 22 cm..
9780749429454

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The discipline of market leaders : choose your customers, narrow your focus, dominate your market

By Treacy, Michael.
Reading, Mass. : Addison-Wesley Pub. Co., 1997 .
xiv, 210 p. ; 21 cm..

]]> Place hold on The discipline of market leaders

Best practices : building your business with customer-focused solutions

]]> By Hiebeler, Robert | Kelly, Thomas B. | Ketteman, Charles.
New York, NY : Simon & Schuster, 1998 .
240 p. ; 25 cm..
9780684834535

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Delivering quality service : balancing customer perceptions and expectations

]]> By Zeithaml, Valarie A. | ; Berry, Leonard L | ; Parasuraman, A..
New York : Free Press ; London : Collier Macmillan 1990 .
xii, 226 p. ; 25 cm..
9780029357019

]]> Place hold on Delivering quality service

Sales driven : turning your company into a marketing machine

]]> By Jack L Matthews.
Chicago, Ill. : Probus 1993 .
xii, 254 p. ; 26 cm..
9781557384171

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The future of competition :co-creating unique value with customers

]]> By Prahalad, C K .
New Delhi :Pearson Education 2004 .
xiii, 256p. 23cm. .
9780143061908

]]> Place hold on The future of competition

The art of software support : design and operation of support centers and help desks

]]> By Farrell, Richard | Françoise Tourniaire.
United States Of America Prentice hall Publications .
xii, 336 p. ; 24 cm..
9780135694503

]]> Place hold on The art of software support

The innovator's dilemma : when new technologies cause great firms to fail

]]> By Christensen, Clayton M..
Boston :Harvard Business Review 2000 .
xxvii,252p. 23cm. .
9781422196021

]]> Place hold on The innovator's dilemma

The innovator's dilemma : when new technologies cause great firms to fail.

]]> By Christensen, Clayton M..
Boston, Massachusetts : Harvard Business Review Press 2013 .
xxvii, 252 pages ; 25 cm..
9781422196021

]]> Place hold on The innovator's dilemma

The innovator's solution : creating and sustaining successful growth

]]> By Clayton M Christensen | ; Michael E Raynor.
Boston, Mass. : Harvard Business School Press 2003 .
x, 304 p. ; 25 cm..
9781578518524

]]> Place hold on The innovator's solution

Superior customer value in the new economy : concepts and cases

]]> By Johnson William C | ;Weinstein Art .
Boca Raton, FL : CRC Press, 2004 .
xix, 434 p. 25 cm..
9781574443561

]]> Place hold on Superior customer value in the new economy

The professional service firm 50 : transform your "department" into a professional service firm whose trademarks are passion and innovation!

By Peters, Thomas J..
New York Borzoi Books 1999 .
xii, 228 cm. 20 cm..
9780375407715

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The future of competition : co-creating unique value with customers

]]> By Prahalad, C. K. | Ramaswamy, Venkatram;.
Boston Harvard Business School Press 2004 .
xiii, 256 p. 24 cm..
9780670057955

]]> Place hold on The future of competition

CRM in financial services : a practical guide to making customer relationship management work

]]> By Foss, Bryan | Stone, Merlin.
London Kogan Page 2002 .
xviii, 700 p. 26 cm..
9780749436964

]]> Place hold on CRM in financial services

Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company

]]> By Spector, Robert, 1947-.
New York Wiley 2001 .
xiii, 226 p. : ill..
9780471355946

]]> Place hold on Lessons from the Nordstrom way

ASP--application service providing : the ultimate guide to hiring rather than buying applications

]]> By SCN education | ; SCN Education B.V..
Braunschweig : Vieweg 2000 .
320 p. ; 25 cm..
9783528031480

]]> Place hold on ASP--application service providing

The Nordstrom way : the inside story of America's #1 customer service company

]]> By Spector, Robert, 1947- | McCarthy, Patrick D..
New York Wiley 2000 .
xii, 244 p. 22 cm..
9780471354864

]]> Place hold on The Nordstrom way

The Innovator's Dilemma The Revolutionary Book That Will change the Way you do Business

]]> By Clayton M. Christensen.
New York : HarperCollins 2003 .
xxxii, 286 p. ; 21 cm..
9780060521998

]]> Place hold on The Innovator's Dilemma

Customer-driven marketing : the ideal way to increased profits through marketing, sales and service improvement

]]> By Fraser-Robinson, John.
London Kogan Page 1997 .
268 p. 24 cm..
9780749424183

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QoS : measurement and evaluation of telecommunications quality of service

]]> By Hardy, William C..
Chichester ; New York Wiley 2001 .
xvi, 230 p. 24 cm..
9780471499572

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Introduction to information-based high-tech services

]]> By Viardot, Éric.
Boston : Artech House 1999 .
(182 p.) 9781580532211

]]> Place hold on Introduction to information-based high-tech services

At America's service : how your company can join the customer service revolution

]]> By Albrecht, Karl, 1941-.
New York, NY Warner Books 1992 .
ix, 241 p. 21 cm..
9780446393164

]]> Place hold on At America's service

Knock your socks off selling

]]> By Gitomer, Jeffrey | Zemke, Ron..
New York AMACOM 1999 .
xiv, 205 p. ; 23 cm..
9780814470305

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Customer Service in Banks Final Report

By Indian Banks Association.
Indian Banks Association .
;vii, 277 p. ;24cm..

]]> Place hold on Customer Service in Banks

Do you want to keep your customers forever?

]]> By Pine, B. Joseph | Peppers, Don | Rogers, Martha .
Boston, Mass. : Harvard Business Press, 2009 .
v, 85p 18cm. .
9781422140277

]]> Place hold on Do you want to keep your customers forever?

Service design for business : a practical guide to optimizing the customer experience

]]> By Reason, Ben, | Løvlie, Lavrans ; | Flu, Melvin Brand, .
New Jersey : John Wiley & Sons, Inc. 2016 .
xi, 189p. 24cm. .
9781118988923

]]> Place hold on Service design for business