SNU Library Search for 'su:"Customer relations"'

Employees first, customers second : turning conventional management upside down

]]> By Nayar, Vineet ;.
Boston, Mass. Harvard Business Press 2010 .
viii;198 p. 22 cm..
9781422139066

]]> Place hold on Employees first, customers second

Customer relationship management : emerging concepts, tools, and applications

]]> By Jagdish N Sheth | / Atul Parvatiyar | / G Shainesh.
New Delhi : Tata McGraw-Hill Pub. Co. 2001 .
xv, 544 p. ; 25 cm..
9780070435049

]]> Place hold on Customer relationship management

Employees first, customers second : turning conventional management upside down

]]> By Nayar, Vineet.
Boston, Mass. : Harvard Business Press, 2010 .
viii, 198 p. ; 22 cm.
9781422139066

]]> Place hold on Employees first, customers second

Customer intimacy : pick your partners, shape your culture, win together

]]> By Frederik D Wiersema.
London : HarperCollinsBusiness 1997 .
221 p. ; 18 cm..
9781861976307

]]> Place hold on Customer intimacy

The future of competition : co-creating unique value with customers

]]> By C K Prahalad | / Venkatram Ramaswamy.
Boston, Mass. : Harvard Business School Pub. 2004 .
xiii, 256 p. ; 24 cm..
9780143061908

]]> Place hold on The future of competition

The essential guide to knowledge management : e-business and CRM applications

]]> By Tiwana, Amrit,.
Upper Saddle River, NJ : Prentice Hall PTR 2001 .
xxiv, 315 p. ; 24 cm..
9780130320001

]]> Place hold on The essential guide to knowledge management

CRM at the speed of light : capturing and keeping customers in Internet real time

]]> By Greenberg, Paul.
New York : McGraw-Hill/Osborne 2002 .
xvi, 480 p. ; 24 cm..
9780072224160

]]> Place hold on CRM at the speed of light

The future of competition :co-creating unique value with customers

]]> By Prahalad, C K .
New Delhi :Pearson Education 2004 .
xiii, 256p. 23cm. .
9780143061908

]]> Place hold on The future of competition

The CRM handbook : a business guide to customer relationship management

]]> By Jill Dyché.
Boston : Addison Wesley 2002 .
xxiv, 307 p. ; 24 cm..
9788178085685

]]> Place hold on The CRM handbook

Accelerating customer relationships : using CRM and relationship technologies

]]> By Ronald S Swift.
Upper Saddle River, NJ : Prentice Hall PTR 2000 .
xxi, 480 p. ; 25 cm..
9780130889843

]]> Place hold on Accelerating customer relationships

Lean solutions

]]> By Womack, James P. | ; Jones, Daniel T..
London : Simon & Schuster 2007 .
355 p. ; 24 cm. .
9780743276030

]]> Place hold on Lean solutions

Six sigma for financial professionals

]]> By D.H. Stamatis.
Hoboken, N.J. : John Wiley & Sons, 2003 .
xxxii, 288 p. 9780471467526

]]> Place hold on Six sigma for financial professionals

Strategic Six Sigma : best practices from the executive suite

]]> By Dick Smith.
Hoboken : John Wiley and Sons Ltd, 2002 .
xxvi, 310p. 9780471232940

]]> Place hold on Strategic Six Sigma

Customer relationship management : a strategic imperative in the world of e-business

]]> By Brown, Stanley A..
Toronto ; New York : John Wiley & Sons Canada 2000 .
xxviii, 345 p. ; 24 cm..
9780471644095

]]> Place hold on Customer relationship management

How to become a Rainmaker : The Rules for Getting and Keeping Customers and Clients

]]> By Fox, Jeffrey J..
New York Hyperion 2000 .
xvii, 169 p. 18 cm..
9780786865956

]]> Place hold on How to become a Rainmaker

Net Worth : the coming battle for customer information

]]> By Hagel, John | Singer, Marc.
Boston, Mass. Harvard Business School Press 1999 .
xx, 313 p. 22 cm..
9780875848891

]]> Place hold on Net Worth

Successful large account management

]]> By Miller, Robert B. | Heiman, Stephen E. | Tuleja, Tad.
New Delhi Kogan Page India 2004 .
xv, 204 p. 20 cm..
9780749442378

]]> Place hold on Successful large account management

18 brand astras : using brand abilities as weapons for CRISP brand building

]]> By Kapoor, Jagdeep.
New Delhi Response Books 2003 .
134 p. 20 cm..
9780761996569

]]> Place hold on 18 brand astras

The future of competition : co-creating unique value with customers

]]> By Prahalad, C. K. | Ramaswamy, Venkatram;.
Boston Harvard Business School Press 2004 .
xiii, 256 p. 24 cm..
9780670057955

]]> Place hold on The future of competition

A practical guide to CRM : building more profitable customer relationships

]]> By Reynolds, Janice.
New York CMP Books 2002 .
285 p. 23 cm..
9781578201020

]]> Place hold on A practical guide to CRM

CRM in a week /Naomi Langford-Wood

By Langford-Wood, Naomi.
London : Hodder & Stoughton, 2002 .
86 P. 20 CM..

]]> Place hold on CRM in a week

Successful customer retention : in a week

]]> By Smith, Jane, 1949-.
London Hodder & Stoughton 2000 .
93 p. 20 cm..
9780340781753

]]> Place hold on Successful customer retention

The CRM handbook : a business guide to customer relationship management

]]> By Jill Dyché.
Boston : Addison Wesley 2002 .
xxiv, 307 p. ; 24 cm..
9788177587623

]]> Place hold on The CRM handbook

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability

]]> By Freeland, John G..
New York, N.Y. : McGraw-Hill 2003 .
viii, 353 p. ; 24 cm.
9780071409353

]]> Place hold on The ultimate CRM handbook

Employees first, customers second : turning conventional management upside down

]]> By Nayar, Vineet ;.
Boston, Mass. Harvard Business Press 2010 .
viii;198 p. 22 cm..
9781422139066

]]> Place hold on Employees first, customers second

CRM at the speed of light : capturing and keeping customers in Internet real time

]]> By Greenberg, Paul.
Berkeley, CA Osborne 2001 .
xxiii, 360 p. ; 23 cm..
9780072127829

]]> Place hold on CRM at the speed of light

X : the experience when business meets design

]]> By Solis, Brian.
New Jersey : John Wiley & Sons, 2015 .
246p. 24cm. .
9781118456545

]]> Place hold on X

Service design for business : a practical guide to optimizing the customer experience

]]> By Reason, Ben, | Løvlie, Lavrans ; | Flu, Melvin Brand, .
New Jersey : John Wiley & Sons, Inc. 2016 .
xi, 189p. 24cm. .
9781118988923

]]> Place hold on Service design for business

Design for how people think : using brain science to build better products.

]]> By Whalen, John..
, Sebastopol, CA : O'Reilly Media, Inc. 2019 .
xx, 216 pages : 24cm..
9789352138241

]]> Place hold on Design for how people think