000 00684nam a22002297a 4500
003 SNU
005 20140621153817.0
008 140621b xxu||||| |||| 00| 0 eng d
020 _a9781422139066
028 _aHCL
082 _a658.3152 NAY
100 _aNayar, Vineet
245 _aEmployees first, customers second
_b: turning conventional management upside down
_c/ Vineet Nayar
260 _aBoston, Mass.
_b: Harvard Business Press,
_c ©2010.
300 _aviii, 198 p.
_b: ill
_c; 22 cm
655 _aCorporate culture.
655 _aOrganizational change.
655 _a Customer relations.
655 _aNayar, Vineet
655 _aManagement
942 _2ddc
_cHCL
999 _c11642
_d11642