| 000 | 00735nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140626214803.0 | ||
| 008 | 140626b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9789077212585 | ||
| 028 | _aHCL | ||
| 082 | _a658.05 BON | ||
| 100 | _a Bon, Jan Van ... [et.al.] | ||
| 245 |
_aFoundations of IT service management based on ITIL _c/ Jan van Bon ... [et.al.] |
||
| 250 | _a2nd ed | ||
| 260 |
_b; Van Haren, _c© 2005. |
||
| 300 |
_a234 p. _b: ill. _c; 24 cm. |
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| 655 | _aInformation technology -- Management. | ||
| 655 | _aInformation technology -- Quality control -- Standards | ||
| 655 | _aIT infrastructure library | ||
| 655 | _a Bon, Jan Van ... [et.al.] | ||
| 655 | _aManagement | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c12916 _d12916 |
||