| 000 | 00649nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140626232032.0 | ||
| 008 | 140626b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780749429454 | ||
| 028 | _aHCL | ||
| 082 | _a658.812 FOS | ||
| 100 | _aFoster, Timothy R. V. | ||
| 245 |
_aHow to be better at- customer care _c/ Timothy R V Foster |
||
| 260 |
_aLondon _b: Kogan Page _c, 1999. |
||
| 300 |
_avii, 168 p. _b: ill. _c; 22 cm. |
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| 655 | _aConsumer satisfaction. | ||
| 655 | _aCustomer services -- Handbooks, manuals, etc. | ||
| 655 | _aBusiness | ||
| 655 | _aTimothy R V Foster | ||
| 655 | _aManagement | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c12974 _d12974 |
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