| 000 | 00816nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140629152739.0 | ||
| 008 | 140629b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780029357019 | ||
| 028 | _aHCL | ||
| 082 | _a658.812 ZEI | ||
| 100 |
_aZeithaml, Valarie A. _a; Berry, Leonard L _a; Parasuraman, A. |
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| 245 |
_aDelivering quality service _b: balancing customer perceptions and expectations _c/ Valarie A Zeithaml; A Parasuraman; Leonard L Berry |
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| 260 |
_aNew York : Free Press ; London _b: Collier Macmillan _c, ©1990 |
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| 300 |
_axii, 226 p. _b: ill. _c; 25 cm. |
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| 655 | _aCustomer services. | ||
| 655 | _aService industries -- Quality control -- Mathematical models. | ||
| 655 | _aQuality Control. | ||
| 655 | _aValarie A Zeithaml | ||
| 655 | _aManagement | ||
| 942 |
_2ddc _cHCL |
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| 999 |
_c13388 _d13388 |
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