| 000 | 00730nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140701181315.0 | ||
| 008 | 140701b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780072224160 | ||
| 028 | _aHCL | ||
| 082 | _a658.81202854678 GRE | ||
| 100 | _aGreenberg, Paul | ||
| 245 |
_aCRM at the speed of light _b: capturing and keeping customers in Internet real time _c/ Paul Greenberg |
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| 250 | _a2nd ed. | ||
| 260 |
_aNew York _b: McGraw-Hill/Osborne _c, ©2002. |
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| 300 |
_axvi, 480 p. _b: ill. _c; 24 cm. |
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| 655 | _aCustomer relations -- Management. | ||
| 655 | _aElectronic commerce. | ||
| 655 | _aSales management | ||
| 655 | _aElectronic commerce. | ||
| 655 | _aManagement | ||
| 942 |
_2ddc _cHCL |
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| 999 |
_c13853 _d13853 |
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