| 000 | 00847nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140703170217.0 | ||
| 008 | 140703b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780135694503 | ||
| 028 | _aHCL | ||
| 082 | _a005.30688 TOU | ||
| 100 |
_aFarrell, Richard _aFrançoise Tourniaire |
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| 245 |
_aThe art of software support _b : design and operation of support centers and help desks _c/Richard Farrell |
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| 260 |
_aUnited States Of America _bPrentice hall Publications |
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| 300 |
_axii, 336 p. _b: ill. _c ; 24 cm. |
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| 655 | _aThe art of software support | ||
| 655 | _a : design and operation of support centers and help desks | ||
| 655 | _aRichard Farrell | ||
| 655 | _a Computer software industry -- Customer services. | ||
| 655 | _aSoftware support. | ||
| 655 | _aService à la clientèle. | ||
| 942 |
_2ddc _cHCL |
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| 999 |
_c14228 _d14228 |
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