| 000 | 00641nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140704205418.0 | ||
| 008 | 140704b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780749442415 | ||
| 028 | _aHCL | ||
| 082 | _a658.812 NEW | ||
| 100 | _aNewell, Frederick | ||
| 245 |
_aWhy CRM doesn't work _b: How to win by letting customers manage the relationship _c/ Frederick Newell |
||
| 260 |
_aPrinceton _b: Cogan Page, _c©2004. |
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| 300 |
_axvii, 263 p. _b: ill _c; 24cm |
||
| 655 | _aCUSTOMER RELATIONSHIP. | ||
| 655 | _aCUSTOMER MANAGEMENT. | ||
| 655 | _aNewell; Frederick | ||
| 655 | _aManagement | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c14567 _d14567 |
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