000 00740nam a22002177a 4500
003 SNU
005 20140711181129.0
008 140711b xxu||||| |||| 00| 0 eng d
020 _a9780521839754
028 _aHCL
100 _aJohn O'Connell; Jon Pyke; Roger Whitehead
245 _aMastering your organization's processes
_b: a plain guide to business process management
_c/ John O'Connell; Jon Pyke; Roger Whitehead
260 _aCambridge, UK ; New York
_b: Cambridge University Press,
_c 2006.
300 _axx, 270 p.
_b: ill.
_c; 26 cm.
655 _aBusiness
655 _aData processing.
655 _aProduction management.
655 _aJohn O'Connell; Jon Pyke; Roger Whitehead
655 _aC.S
942 _2ddc
_cHCL
999 _c14989
_d14989