| 000 | 00690nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140712195343.0 | ||
| 008 | 140712b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781563271755 | ||
| 028 | _aHCL | ||
| 082 | _a658.562 PET | ||
| 100 | _aPeter Merrill | ||
| 245 |
_aDo it right the second time _b: benchmarking best practices in the quality change process _c/ Peter Merrill |
||
| 260 |
_aPortland, Or. _b: Productivity Press, _c ©1997. |
||
| 300 |
_axx, 268 p. _b: ill. _c; 24 cm. |
||
| 655 | _aBenchmarking (Management) | ||
| 655 | _aTotal quality management. | ||
| 655 | _amanagement. | ||
| 655 | _aPeter Merrill | ||
| 655 | _amanagement. | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c15078 _d15078 |
||