| 000 | 00573nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140717214953.0 | ||
| 008 | 140717b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781574443561 | ||
| 028 | _aHCL | ||
| 100 |
_aJohnson William C _a;Weinstein Art |
||
| 245 |
_aSuperior customer value in the new economy _b: concepts and cases _c/William C Johnson |
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| 260 |
_aBoca Raton, FL _b: CRC Press, _c2004. |
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| 300 |
_axix, 434 p. _b: ill. ; _c25 cm. |
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| 655 | _aCustomer services -- Management. | ||
| 655 | _aConsumer satisfaction. | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c15608 _d15608 |
||