| 000 | 00705nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140723193506.0 | ||
| 008 | 140723b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780471644095 | ||
| 028 | _aHCL | ||
| 082 | _a658.812 BRO | ||
| 100 | _a Brown, Stanley A. | ||
| 245 |
_aCustomer relationship management _b: a strategic imperative in the world of e-business _c/Stanley A Brown |
||
| 260 |
_a Toronto ; New York _b: John Wiley & Sons Canada _c, ©2000. |
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| 300 |
_a xxviii, 345 p. _b : ill. _c; 24 cm. |
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| 655 | _aCustomer relations -- | ||
| 655 | _aElectronic commerce. | ||
| 655 | _a Management. | ||
| 655 | _aStanley A. Brown | ||
| 655 | _aE-commerce | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c17261 _d17261 |
||