| 000 | 00755nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140730231010.0 | ||
| 008 | 140730b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780749436964 | ||
| 028 | _aHCL | ||
| 082 | _a332.10688 FOS | ||
| 100 |
_aFoss, Bryan _aStone, Merlin |
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| 245 |
_aCRM in financial services _b: a practical guide to making customer relationship management work _c/ Bryan Foss |
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| 260 |
_aLondon _bKogan Page _c2002 |
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| 300 |
_axviii, 700 p. _b: ill. _c26 cm. |
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| 655 | _aBryan Foss & Merlin Stone | ||
| 655 | _aCRM in financial services : a practical guide to making customer relationship management work | ||
| 655 | _aFinancial services industry -- Customer services. | ||
| 655 | _aFinance | ||
| 942 |
_2ddc _cHCL |
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| 999 |
_c21680 _d21680 |
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