000 00614nam a22002297a 4500
003 SNU
005 20140731202459.0
008 140731b xxu||||| |||| 00| 0 eng d
020 _a9780024185662
028 _aHCL
082 _a658.562 SUM
100 _aSummers, Donna C. S.
245 _aQuality
_c/ Donna C.S. Summers
260 _aUpper Saddle River, N.J.
_bPrentice Hall
_c1997
300 _axi, 546 p.
_b: ill.
_c25 cm.
655 _aDonna C.S. Summers
655 _aQuality control.
655 _aQuality
655 _aBenchmarking
655 _aMalcolm Baldrige award criteria
942 _2ddc
_cHCL
999 _c21748
_d21748