000 00810nam a22002417a 4500
003 SNU
005 20140806225118.0
008 140806b xxu||||| |||| 00| 0 eng d
020 _a9780814472064
028 _aHCL
082 _a658.4063 CRO
100 _aCross, Kelvin F., 1953-
245 _aQuick Hits
_b: 10 key surgical strike actions to improve business process performance
_c/ Kelvin F. Cross
260 _aNew York
_bAmerican Management Association
_c2004
300 _aix, 274 p.
_b: ill.
_c24 cm.
655 _aKelvin F Cross
655 _aQuick hits : 10 key surgical strike actions to improve business process performance
655 _aReengineering (Management)
655 _aWorkflow -- Management.
655 _aProcess control.
655 _aIndustrial management.
942 _2ddc
_cHCL
999 _c23169
_d23169