| 000 | 00709nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140807234732.0 | ||
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| 020 | _a9780887302008 | ||
| 028 | _aHCL | ||
| 082 | _a387.7065485 CAR | ||
| 100 | _aCarlzon, Jan | ||
| 245 |
_aMoments of Truth _bNew Strategies for Today's Customer-Driven Economy _cJan Carlzon |
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| 260 |
_aCambridge, Mass. _b: Ballinger Pub. Co. _c, ©1987. |
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| 300 |
_axiii, 135 p. _b; ill _c; 24 cm. |
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| 655 | _aMoments of Truth | ||
| 655 | _aScandinavian Airlines System -- Management. | ||
| 655 | _aAeronautics, Commercial -- Sweden -- Management. | ||
| 655 | _aJan Carlzon | ||
| 655 | _aNovel | ||
| 942 |
_2ddc _cHCL |
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| 999 |
_c23269 _d23269 |
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