000 00775nam a22002537a 4500
003 SNU
005 20140809205504.0
008 140809b xxu||||| |||| 00| 0 eng d
020 _a9780070145320
028 _aHCL
082 _a658.562 CRO
100 _aCrosby, Philip B.
245 _aQuality is still free
_b: making quality certain in uncertain times
_c/ Philip B. Crosby
260 _aNew York
_bMcGraw-Hill
_c1996
300 _axvii, 264 p.
_c24 cm.
655 _aQuality is still free : making quality certain in uncertain times
655 _aPhilip B Crosby
655 _aQuality assurance.
655 _aQuality control
655 _aQuality Management Process Maturity Grid
655 _aManagement
655 _aGiven to Shiv Nadar
942 _2ddc
_cHCL
999 _c23405
_d23405