| 000 | 00786nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140811223752.0 | ||
| 008 | 140811b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780749424183 | ||
| 028 | _aHCL | ||
| 082 | _a658.812 FRA | ||
| 100 | _aFraser-Robinson, John | ||
| 245 |
_aCustomer-driven marketing _b: the ideal way to increased profits through marketing, sales and service improvement _c/ John Fraser-Robinson |
||
| 260 |
_aLondon _bKogan Page _c1997 |
||
| 300 |
_a268 p. _b: ill. _c24 cm. |
||
| 655 | _aJohn Fraser-Robinson | ||
| 655 | _aCustomer-driven marketing : the ideal way to increased profits through marketing, sales and service improvement | ||
| 655 | _aCustomer services. | ||
| 655 | _aQuality control. | ||
| 655 | _aMarketing | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c23586 _d23586 |
||