000 00583nam a22001937a 4500
003 SNU
005 20140814165330.0
008 140814b xxu||||| |||| 00| 0 eng d
020 _a9780136394037
028 _aHCL
082 _a658.4013 BES
100 _aBesterfield, Dale H.
_aBesterfield, Glen.
_aBesterfield-Michna, Carol.
245 _aTotal quality management
_c/ Besterfield, Dale H.
260 _ax, 533 p.
_b: ill.
_c; 25 cm.
300 _ax, 533 p.
_b: ill.
_c; 25 cm.
655 _aTotal quality management.
655 _aDale H Besterfield; et al
942 _2ddc
_cHCL
999 _c23908
_d23908