| 000 | 00764nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20140814232953.0 | ||
| 008 | 140814b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780446393164 | ||
| 028 | _aHCL | ||
| 082 | _a658.812 ALB | ||
| 100 | _aAlbrecht, Karl, 1941- | ||
| 245 |
_aAt America's service _b: how your company can join the customer service revolution _c/ Karl Albrecht |
||
| 260 |
_aNew York, NY _bWarner Books _c1992 |
||
| 300 |
_aix, 241 p. _b: ill. _c21 cm. |
||
| 655 | _aKarl Albrecht | ||
| 655 | _aAt America's service : how your company can join the customer service revolution | ||
| 655 | _aService industries -- United States -- Management. | ||
| 655 | _a Customer services -- United States -- Management. | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c24085 _d24085 |
||