000 00715nam a22002297a 4500
003 SNU
005 20140818231637.0
008 140818b xxu||||| |||| 00| 0 eng d
020 _a9780873892810
028 _aHCL
082 _a658.562 SHE
100 _aShearer, Clive
245 _aPractical continuous improvement for professional services
_c/ Clive Shearer
260 _aMilwaukee, Wis.
_b: ASQC Quality Press
_c1994
300 _axviii, 312 p.
_b: ill.
_c; 23 cm.
655 _aPractical continuous improvement for professional services
655 _aClive Shearer
655 _aTotal quality management
655 _aQuality control
655 _aCommunication in management
942 _2ddc
_cHCL
999 _c24394
_d24394