000			00796nam a22002177a 4500
003			SNU
005			20140902235926.0
008			140902b xxu||||| |||| 00| 0 eng d
020			_a 9780071401944
028			_aHCL
082			_a153.6 PAT
100			_aPatterson, Kerry _aGrenny, Joseph _aMcMillan, Ron _aSwitzler, Al
245			_aCrucial conversations _b: tools for talking when stakes are high _c/ Kerry Patterson
260			_aNew York _bMcGraw-Hill _c2002
300			_axv, 240 p. _b: ill. _c; 23 cm.
655			_aPatterson, Kerry, 1946-; Grenny, Joseph ; McMillan, Ron ; Switzler, Al
655			_aCrucial conversations : tools for talking when stakes are high
655			_aInterpersonal communication -- Interpersonal relations
655			_aCommunication skills
942			_2ddc _cHCL
999			_c33373 _d33373