000 01023nam a22002657a 4500
003 SNU
005 20160104125359.0
008 140909b xxu||||| |||| 00| 0 eng d
020 _a9781118156308
028 _a;S R Book Distributors.
_b;12, Satyam Enclave, Tejab Mill Compound, New Kot Goan, Ghaziabad.
_c;1272.
_d;05/08/2014.
028 _a:Brijwasi Book Distributors
_b:H-87, Lalita park Laxmi Nagar Delhi 110092
_c:BW/003405
_d:31/12/2015
082 _a658 STI
100 _aStickdorn, Marc.
_aSchneider, Jakob.
_aStickdorn, Marc.
_aAndrews, Kate.
245 _aThis is service design thinking
_b: basics, tools, cases.
_c/ Marc Stickdorn [ at al ]
260 _aHoboken, N.J.
_b : Wiley
_c, ©2011.
300 _a373 p.
_b: ill. (some col.)
_c; 24 cm.
365 _b2212.
365 _b2398
655 _a Management.
655 _aService industries.
655 _a Stickdorn, Marc.
655 _aMarc Stickdorn; Jakob Schneider,
655 _aand and This is service design thinking.
942 _2ddc
_cBOOK
999 _c33752
_d33752