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| 003 | SNU | ||
| 005 | 20141026163925.0 | ||
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| 020 | _a9788190238113 | ||
| 028 | _aHCL | ||
| 082 | _a338.47068 JAU | ||
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_aJauhari, Vinnie; _aVenkatesh, Umashankar |
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| 245 |
_aReadings in services management _c/Vinnie Jauhari; Umashankar Venkatesh; |
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| 260 |
_aGurgaon, India _b : Institute for International Management and Technology, _c©2005. |
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| 300 |
_ax, 470 p. _b : ill. _c ; 25 cm. |
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| 655 | _aService industries -- India -- Case studies. | ||
| 655 | _aService industries. | ||
| 942 |
_2ddc _cHCL |
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| 999 |
_c39073 _d39073 |
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