| 000 | 00471nam a22001697a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20141203151310.0 | ||
| 008 | 141203b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8173140316 | ||
| 082 | _a658.812 NEW | ||
| 100 | _a/ Newby,Tony | ||
| 245 |
_aThe Customer Service Pocketbook _c/Newby,Tony |
||
| 260 |
_a.-Madras _b:RESEARCH PRESS PRIVATE LIMITED _c,@2004 |
||
| 300 |
_a125p.;7cm. _bSoftcover |
||
| 655 | _aCustomer Service, Reference | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c39454 _d39454 |
||