| 000 | 00469nam a22001697a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20141203152403.0 | ||
| 008 | 141203b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a817314060x | ||
| 082 | _a658.452 RIC | ||
| 100 | _a/Richards, Mary | ||
| 245 |
_aThe Telephone Skills Pocketbook _c/Richards, Mary |
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| 260 |
_a.-Madras _b:Research Press _c,@1998 |
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| 300 |
_a109p.;7cm. _bSoftcover |
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| 655 | _aTelephone Skills, Communication | ||
| 942 |
_2ddc _cHCL |
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| 999 |
_c39457 _d39457 |
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