| 000 | 00757nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20141203160454.0 | ||
| 008 | 141119b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1556159277 | ||
| 028 | _aHCL | ||
| 082 | _a004.0688 MIC | ||
| 100 | _aMicrosoft | ||
| 245 |
_aMicrosoft Source book for the Help Desk _b: Techniques and Tools for Support Organization Design and Management |
||
| 260 |
_aWashington _b; Microsoft _c, 1995. |
||
| 300 | _aix; 384 p. | ||
| 440 | _aBuilding Better Support Services in Your Organization | ||
| 655 | _aMicrosoft Source book for the Help Desk | ||
| 655 | _aTechniques and Tools for Support Organization Design and Management | ||
| 655 | _aDesign and Management | ||
| 655 | _aMicrosoft | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c39469 _d39469 |
||