| 000 | 00469nam a22001697a 4500 | ||
|---|---|---|---|
| 003 | SNU | ||
| 005 | 20141212122024.0 | ||
| 008 | 141212b xxu||||| |||| 00| 0 eng d | ||
| 082 | _a004 QUE | ||
| 100 | _aQuetzal Supervisor guide | ||
| 245 |
_aQuetzal _b:Customer service beyond the call _c/Quetzal Supervisor guide |
||
| 260 |
_a.-USA _b:Quetzal _c,@1997 |
||
| 300 |
_a163p.;15cm. _bSoftcover |
||
| 655 | _aQuetzal | ||
| 655 | _aCustomer service | ||
| 942 |
_2ddc _cHCL |
||
| 999 |
_c39957 _d39957 |
||