| 000 | 01004nam a22002297a 4500 | ||
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| 999 |
_c56918 _d56918 |
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| 005 | 20210106125102.0 | ||
| 008 | 210106b ||||| |||| 00| 0 eng d | ||
| 020 | _a9788179068700 | ||
| 028 |
_aDonated by Satya Mishra, HCL Technology _bHCL Technology, Sector-2 |
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| 082 | _a004 VER | ||
| 100 |
_aVerma,Prafull _a: Kumar,Kalyan. |
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| 245 |
_aProcess Excellence For IT Operations _b: A Practical Guide for IT Service Management. _c/ Prafull Verma. |
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| 260 |
_aNew Delhi. _b: Himanshu Publications. |
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| 300 |
_axiii,317p. _c: 22cm. |
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| 365 | _b00 | ||
| 505 | _aUnderstanding Service Aspects-- Signification of Processes-- Process Fundamentals-- Designing a Process-- Quick Illustration of Design Approach-- Process Implementation-- Process Maintenance-- Process Integration-- Process Management and IT Governance-- Cloud Service Management-- | ||
| 650 | _aIT Service | ||
| 655 | _aProcess Excellence | ||
| 655 | _aIT Operations | ||
| 655 | _aIT Service Management | ||
| 942 | _cBOOK | ||