Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector

By: Spector, Robert, 1947-Material type: TextTextPublisher number: HCLPublication details: New York Wiley 2001Description: xiii, 226 p. : illISBN: 9780471355946Genre/Form: Robert Spector | Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company | Customer services -- United States. | Management booksDDC classification: 658.871 SPE
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
HCL Collection HCL Collection SNU LIBRARY
658.871 SPE (Browse shelf(Opens below)) Withdrawn H8224
Total holds: 0

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