Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector
Material type: TextPublisher number: HCLPublication details: New York Wiley 2001Description: xiii, 226 p. : illISBN: 9780471355946Genre/Form: Robert Spector | Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company | Customer services -- United States. | Management booksDDC classification: 658.871 SPEItem type | Current library | Call number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|
HCL Collection | SNU LIBRARY | 658.871 SPE (Browse shelf(Opens below)) | Withdrawn | H8224 |
Total holds: 0
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