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Customer intimacy : pick your partners, shape your culture, win together / Frederik D Wiersema

by Frederik D Wiersema.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: London : HarperCollinsBusiness , 1997Availability: Items available for loan: SNU LIBRARY (1) Call number: 685.812 WIE. Not available: Withdrawn (3).

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Best practices : building your business with customer-focused solutions / Robert Hiebeler; Thomas B Kelly; Charles Ketteman;

by Hiebeler, Robert Kelly, Thomas B. Ketteman, Charles.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York, NY : Simon & Schuster, ©1998Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 HIE.

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Superior customer value in the new economy : concepts and cases /William C Johnson

by Johnson William C ;Weinstein Art.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Boca Raton, FL : CRC Press, 2004Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 JOH.

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