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The art of software support

Farrell, Richard Françoise Tourniaire

The art of software support : design and operation of support centers and help desks /Richard Farrell - United States Of America Prentice hall Publications - xii, 336 p. : ill. ; 24 cm.

ISBN: 9780135694503

Publisher. No.: HCL

Index Terms--Genre/Form:
The art of software support
: design and operation of support centers and help desks
Richard Farrell
Computer software industry -- Customer services.
Software support.
Service à la clientèle.

Dewey Class. No.: 005.30688 TOU

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