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Readings in services management

Jauhari, Vinnie; Venkatesh, Umashankar

Readings in services management /Vinnie Jauhari; Umashankar Venkatesh; - Gurgaon, India : Institute for International Management and Technology, ©2005. - x, 470 p. : ill. ; 25 cm.

ISBN: 9788190238113

Publisher. No.: HCL

Index Terms--Genre/Form:
Service industries -- India -- Case studies.
Service industries.

Dewey Class. No.: 338.47068 JAU

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