CRM in financial services (Record no. 21680)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00755nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SNU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140730231010.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140730b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780749436964 |
| 028 ## - DISTRIBUTOR NAME | |
| Distributor Name | HCL |
| 082 ## - DEWEY DECIMAL CLASSIFICATION | |
| Classification number | 332.10688 FOS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Foss, Bryan |
| -- | Stone, Merlin |
| 245 ## - TITLE STATEMENT | |
| Title | CRM in financial services |
| Remainder of title | : a practical guide to making customer relationship management work |
| Statement of responsibility, etc | / Bryan Foss |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | London |
| Name of publisher, distributor, etc | Kogan Page |
| Date of publication, distribution, etc | 2002 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 700 p. |
| Other physical details | : ill. |
| Dimensions | 26 cm. |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Bryan Foss & Merlin Stone |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | CRM in financial services : a practical guide to making customer relationship management work |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Financial services industry -- Customer services. |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Finance |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | HCL Collection |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Withdrawn | Dewey Decimal Classification | SNU LIBRARY | SNU LIBRARY | 30/07/2014 | 332.10688 FOS | H8135 | 30/07/2014 | 30/07/2014 | HCL Collection |
