Originally published in 1986 by Lawrence Erlbaum.

Introduction (pp. 1-6) + Draper, Stephen W. + Norman, Donald A. I USER CENTERED SYSTEM DESIGN (pp. 7-8) 1 Architectural Design: An Analogy (pp. 9-23) + Hooper, Kristina 2 Issues in Design: Some Notes (pp. 25-29) + Bannon, Liam J. 3 Cognitive Engineering (pp. 31-61) + Norman, Donald A. II THE INTERFACE EXPERIENCE (pp. 63-65) 4 Interface as Mimesis (pp. 67-85) + Laurel, Brenda K. 5 Direct Manipulation Interfaces (pp. 87-124) + Hutchins, Edwin L. + Hollan, James D. + Norman, Donald A. 6 Notes on the Future of Programming: Breaking the Utility Barrier (pp. 125-152) + diSessa, Andrea A. III USERS' UNDERSTANDINGS (pp. 153-156) 7 User Understanding (pp. 157-169) + Riley, Mary S. 8 Understanding What's Happening in System Interactions (pp. 171-185) + Lewis, Clayton 9 Naive Theories of Computation (pp. 187-200) + Owen, David 10 Models of Computation (pp. 201-218) + diSessa, Andrea A. 11 Knowledge-Based Interface Design (pp. 219-238) + Mark, William IV USER ACTIVITIES (pp. 239-242) 12 The Structure of Users' Activities (pp. 243-263) + Cypher, Allen 13 Psychological Issues in Support of Multiple Activities (pp. 265-284) + Miyata, Yoshiro + Norman, Donald A. 14 Communication Paradigms for a Window System (pp. 285-313) + Rachel Reichman (Adar), + V TOWARD A PRAGMATICS OF HUMAN-MACHINE COMMUNICATION (pp. 315-317) 15 There's More to Interaction Than Meets the Eye: Some Issues in Manual Input (pp. 319-337) + Buxton, William 16 Display Managers as the Basis for User-Machine Communication (pp. 339-352) + Draper, Stephen W. VI INFORMATION FLOW (pp. 353-360) 17 Answers First, Then Questions (pp. 361-375) + Owen, David 18 Helping Users Help Themselves (pp. 377-398) + O'Malley, Claire E. 19 Helping Users Help Each Other (pp. 399-410) + Bannon, Liam J. 20 Designing for Error (pp. 411-432) + Lewis, Clayton + Norman, Donald A. 21 Computer-Mediated Communication (pp. 433-452) + Bannon, Liam J. VII THE CONTEXT OF COMPUTING (pp. 453-456 22 From Cognitive to Social Ergonomics and Beyond (pp. 457-486) + Brown, John Seely Glossary (pp. 487-497) References (pp. 499-512) Index (pp. 513-526)

This comprehensive volume is the product of an intensive collaborative effort among researchers across the United States, Europe and Japan. The result -- a change in the way we think of humans and computers.