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	261.	Image from Amazon.com Image from Google Jackets	The Little Book of Customer Satisfaction Measurement / Ajit Rao by Rao,Ajit Rao,Ajit Chandra, Subhash Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi :Sage Response ,2012 Availability: Items available for reference: SNU LIBRARY: Not For Loan (1)Call number: 658.812 RAO. Save to lists Add to cart (remove)
	262.	Image from Amazon.com Image from Google Jackets	Reflective Teaching & Learning : A Guide to professional issues for beginning secondary teachers / Sue Dymoke (Editor) by Dymoke, Sue (Editor) Harrison, Jennifer (Editor) Dymoke, Sue (Editor) Material type: Text; Format: print ; Literary form: Not fiction Publisher number: Variety Book Publisher Distributors Dariyanganj, New Delhi Publication details: New Delhi : Sage Publications , 2008 Availability: Items available for loan: SNU LIBRARY (1)Call number: 371.110 DYM. Place hold Save to lists Add to cart (remove)