I. Concepts and principles --
Ch. 1. IT design --
Ch. 2. Principles of the method --
II. Phases of the method --
Ch. 3. Phases, decisions, and contexts --
Ch. 4. Initiation phase : project establishment --
Ch. 5. In-line analysis phase : strategic alignment analysis --
Ch. 6. In-depth analysis phase : ethnographically inspired analysis --
Ch. 7. Innovation phase : vision development --
III. Method, tools, and techniques --
Ch. 8. An overview of techniques --
Ch. 9. Tools and techniques --
Epilogue : how to make use of the book --
MUST publications.

The goal of participatory IT design is to set sensible, general, and workable guidelines for the introduction of new information technology systems into an organization. Reflecting the latest systems-development research, this book encourages a business-oriented and socially sensitive approach that takes into consideration the specific organizational context as well as firsthand knowledge of users' work practices