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Managing customer value : creating quality and service that customers can see / Bradley T Gale; Robert Chapman Wood by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International , ©1994
Availability: Not available: SNU LIBRARY: Withdrawn (1).

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Test your emotional intelligence : how to assess and boost your EQ / Robert Wood; Harry Tolley by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London ; Sterling, VA : Kogan Page 2003
Availability: Items available for loan: SNU LIBRARY (1)Call number: 152.4 WOO.

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