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The tao of loyalty : winning with employees by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi ; Thousand Oaks : Response Books , 2006
Availability: Not available: SNU LIBRARY: Withdrawn (1).

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The Little Book of Customer Satisfaction Measurement / Ajit Rao by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi :Sage Response ,2012
Availability: Items available for reference: SNU LIBRARY: Not For Loan (1)Call number: 658.812 RAO.

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