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Service America in the new economy / Karl Albrecht; Ron Zemke by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York : McGraw-Hill , ©2002
Availability: Not available: SNU LIBRARY: Withdrawn (1).

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2.
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Service America! : doing business in the new economy / Karl Albrecht; Ron Zemke by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Homewood, Ill. : Dow Jones-Irwin , ©1985
Availability: Not available: SNU LIBRARY: Withdrawn (1).

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At America's service : how your company can join the customer service revolution / Karl Albrecht by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New York, NY Warner Books 1992
Availability: Not available: SNU LIBRARY: Withdrawn (1).

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