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Client Relationship Management :How to turn client relationship into a competitive advantage /David A Po-Chedley by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: Mumbai Jaico Publishing House 2004
Availability: Not available: SNU LIBRARY: Withdrawn (1).

2.
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Customer relationship management : emerging concepts, tools, and applications / Jagdish N Sheth by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi : Tata McGraw-Hill Pub. Co. , ©2001
Availability: Not available: SNU LIBRARY: Withdrawn (1).

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CRM in financial services : a practical guide to making customer relationship management work / Bryan Foss by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: London Kogan Page 2002
Availability: Not available: SNU LIBRARY: Withdrawn (1).

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Why CRM doesn't work : How to win by letting customers manage the relationship / Frederick Newell by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher number:
  • HCL
Publication details: New Delhi Kogan Page India 2004
Availability: Not available: SNU LIBRARY: Withdrawn (1).

5.
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Relationship Management :The Master's Way /Ignatius Fernandez. by
Edition: .-1st Ed.,ill.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: .-Mumbai :English Edition Publishers & Distributors (India) Pvt. Ltd. ,@2003
Availability: Not available: SNU LIBRARY: Withdrawn (1).


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