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	1.	Image from Amazon.com Image from Google Jackets	Market leadership strategies for service companies : creating growth, profits, and customer loyalty / Craig Terrill; Arthur Middlebrooks by Terrill, Craig ; Middlebrooks, Arthur ; Middlebrook, Arthur Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Lincolnwood, Ill. : NTC Business Books , ©2000 Availability: Not available: SNU LIBRARY: Withdrawn (2). Save to lists Add to cart (remove)
	2.	Image from Amazon.com Image from Google Jackets	Service America in the new economy / Karl Albrecht; Ron Zemke by Albrecht, Karl ; Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York : McGraw-Hill , ©2002 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	3.	Image from Amazon.com Image from Google Jackets	Delivering quality service : balancing customer perceptions and expectations / Valarie A Zeithaml; A Parasuraman; Leonard L Berry by Zeithaml, Valarie A. ; Berry, Leonard L ; Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York : Free Press ; London : Collier Macmillan , ©1990 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.812 ZEI. Not available: SNU LIBRARY: Withdrawn (1). Place hold Save to lists Add to cart (remove)
	4.	Image from Amazon.com Image from Google Jackets	Service America! : doing business in the new economy / Karl Albrecht; Ron Zemke by Karl Albrecht ; Ron Zemke Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Homewood, Ill. : Dow Jones-Irwin , ©1985 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	5.	Image from Google Jackets	The professional service firm 50 : transform your "department" into a professional service firm whose trademarks are passion and innovation! / Tom Peters by Peters, Thomas J Series: Reinventing work series Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York Borzoi Books 1999 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	6.	Image from Amazon.com Image from Google Jackets	Practice what you preach : what managers must do to create a high achievement culture /David H Maister by Maister, David H Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York ; London : Free, 2003, ©2001 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	7.	Image from Amazon.com Image from Google Jackets	At America's service : how your company can join the customer service revolution / Karl Albrecht by Albrecht, Karl, 1941- Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York, NY Warner Books 1992 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	8.	Image from Amazon.com Image from Google Jackets	This is service design thinking : basics, tools, cases. / Marc Stickdorn [ at al ] by Stickdorn, Marc. Schneider, Jakob. Stickdorn, Marc. Andrews, Kate Material type: Text; Format: print ; Literary form: Not fiction Publisher number: ;S R Book Distributors. ;12, Satyam Enclave, Tejab Mill Compound, New Kot Goan, Ghaziabad. :Brijwasi Book Distributors :H-87, Lalita park Laxmi Nagar Delhi 110092 Publication details: Hoboken, N.J. : Wiley , ©2011 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658 STI. Not available: SNU LIBRARY: Checked out (1). Place hold Save to lists Add to cart (remove)
	9.	Image from Amazon.com Image from Google Jackets	Readings in services management /Vinnie Jauhari; Umashankar Venkatesh; by Jauhari, Vinnie; Venkatesh, Umashankar Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Gurgaon, India : Institute for International Management and Technology, ©2005 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	10.	Image from Amazon.com Image from Google Jackets	Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) /H. David Sherman and Joe Zhu by Sherman , H. David and Zhu, Joe Edition: .- illustrated Material type: Text; Format: print ; Literary form: Not fiction Publisher number: :Brijwasi Book Distributors :H-87, Lalita Park, Laxmi Nagar, Delhi-110092, email: [email protected] Publication details: .- USA :Springer US ,2006 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.314 SHE. Place hold Save to lists Add to cart (remove)

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