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	1.	Image from Amazon.com Image from Google Jackets	Adam Bede George Eliot by Eliot,George Material type: Text; Format: print ; Literary form: Not fiction Publisher number: Atlantic publisher and distrobutor New delhi Publication details: New Delhi Peacock Books Availability: Items available for loan: SNU LIBRARY (1)Call number: 823.8 ELI. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com Image from Google Jackets	The tao of loyalty : winning with employees by Rao, Ajit Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New Delhi ; Thousand Oaks : Response Books , 2006 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	3.	Image from Amazon.com Image from Google Jackets	151 quick ideas to get new customers : attract an endless flow of business at no or little cost / Jerry R Wilson by Jerry R Wilson Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: Franklin Lakes, NJ : Career Press , ©2006 Availability: Not available: SNU LIBRARY: Withdrawn (2). Save to lists Add to cart (remove)
	4.	Image from Amazon.com Image from Google Jackets	Successful customer retention : in a week / Jane Smith by Smith, Jane, 1949- Series: Successful business in a week Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: London Hodder & Stoughton 2000 Availability: Not available: SNU LIBRARY: Withdrawn (1). Save to lists Add to cart (remove)
	5.	Image from Amazon.com Image from Google Jackets	The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability John G Freeland by Freeland, John G Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York, N.Y. : McGraw-Hill , ©2003 Availability: Not available: SNU LIBRARY: Withdrawn (2). Save to lists Add to cart (remove)
	6.	Image from Amazon.com Image from Google Jackets	Knock your socks off selling / Jeffrey Gitomer by Gitomer, Jeffrey Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publisher number: HCL Publication details: New York AMACOM 1999 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.85 GIT. Place hold Save to lists Add to cart (remove)
	7.	Image from Amazon.com Image from Google Jackets	Do you want to keep your customers forever? / B Joseph Pine [a t al ] by Pine, B. Joseph Peppers, Don Rogers, Martha Series: Harvard business review classics Material type: Text; Format: print ; Literary form: Not fiction Publisher number: :Researcho Books & Periodicals Pvt. Ltd. :4735/22 2nd Floor Prakash Deep Building ( Near Delhi Medical Association ) Ansari Road Darya Ganj New Delhi Publication details: Boston, Mass. : Harvard Business Press, ©2009 Availability: Items available for loan: SNU LIBRARY (1)Call number: 658.812 PIN. Place hold Save to lists Add to cart (remove)
	8.	Image from Amazon.com Image from Google Jackets	Exit, voice, and loyalty : Responses to Decline in Firms, Organizations, and States. / Albert O. Hirschman. by Hirschman, Albert O Albert O Hirschman Material type: Text; Format: print ; Literary form: Not fiction Publisher number: : International Book Distributors : Flat No. 17, Prakash Apartment, 4405/2, 5 Ansari Road, New Delhi Publication details: Cambridge, Mass. : Harvard University Press, , 1970 Availability: Items available for loan: SNU LIBRARY (1)Call number: 302.35 HIR. Place hold Save to lists Add to cart (remove)

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