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Customer relationship management : emerging concepts, tools, and applications / Jagdish N Sheth

by Jagdish N Sheth / Atul Parvatiyar / G Shainesh.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New Delhi : Tata McGraw-Hill Pub. Co. , ©2001Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 SHE.

Employees first, customers second : turning conventional management upside down / Vineet Nayar

by Nayar, Vineet.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Boston, Mass. : Harvard Business Press, ©2010Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.3152 NAY. Not available: Withdrawn (3).

Customer intimacy : pick your partners, shape your culture, win together / Frederik D Wiersema

by Frederik D Wiersema.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: London : HarperCollinsBusiness , 1997Availability: Items available for loan: SNU LIBRARY (1) Call number: 685.812 WIE. Not available: Withdrawn (3).

The future of competition : co-creating unique value with customers / C K Prahalad

by C K Prahalad / Venkatram Ramaswamy.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Boston, Mass. : Harvard Business School Pub. , ©2004Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.4 PRA. Not available: Withdrawn (2).

The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana

by Tiwana, Amrit.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Upper Saddle River, NJ : Prentice Hall PTR , ©2001Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.4038 TIW. Not available: Withdrawn (1).

CRM at the speed of light : capturing and keeping customers in Internet real time / Paul Greenberg

by Greenberg, Paul.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York : McGraw-Hill/Osborne , ©2002Availability: Items available for loan: SNU LIBRARY (2) Call number: 658.8120 GRE, ...

The future of competition :co-creating unique value with customers /C K Prahalad

by Prahalad, C K.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: :Global Alliance Book Distributors | :A-312, Nanad Nikunj Meerut Road Ghaziabad Publication details: New Delhi :Pearson Education 2004Availability: Items available for reference: SNU LIBRARY Not For Loan (1) Call number: 658.4 PRA.

The CRM handbook : a business guide to customer relationship management / Jill Dyché

by Jill Dyché.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Boston : Addison Wesley , ©2002Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 DYC.

Accelerating customer relationships : using CRM and relationship technologies / Ronald S Swift

by Ronald S Swift.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Upper Saddle River, NJ : Prentice Hall PTR , ©2000Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 SWI.

Lean solutions / James Womack; Daniel Jones

by Womack, James P. ; Jones, Daniel T.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: London : Simon & Schuster , 2007Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 WOM.

Six sigma for financial professionals / D.H. Stamatis

by D.H. Stamatis.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Hoboken, N.J. : John Wiley & Sons, ©2003Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.4013 STA.

Strategic Six Sigma : best practices from the executive suite / Dick Smith

by Dick Smith.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Hoboken : John Wiley and Sons Ltd, 2002Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.4 SMI.

Customer relationship management : a strategic imperative in the world of e-business /Stanley A Brown

by Brown, Stanley A.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Toronto ; New York : John Wiley & Sons Canada , ©2000Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 BRO.

How to become a Rainmaker : The Rules for Getting and Keeping Customers and Clients / Jeffrey J. Fox

by Fox, Jeffrey J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York Hyperion 2000Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.8 FOX. Not available: Withdrawn (1).

Net Worth : the coming battle for customer information / John Hagel

by Hagel, John Singer, Marc.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Boston, Mass. Harvard Business School Press 1999Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 HAG.

Successful large account management / Robert B.Miller

by Miller, Robert B. Heiman, Stephen E. Tuleja, Tad.

Edition: 2nd ed. First south asian editionMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New Delhi Kogan Page India 2004Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.81 MIL.

18 brand astras : using brand abilities as weapons for CRISP brand building / Jagdeep Kapoor

by Kapoor, Jagdeep.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New Delhi Response Books 2003Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.827 KAP.

The future of competition : co-creating unique value with customers / C. K. Prahalad

by Prahalad, C. K. Ramaswamy, Venkatram.

Edition: Indian editonMaterial type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: Boston Harvard Business School Press 2004Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.4 PRA. Not available: Withdrawn (3).

A practical guide to CRM : building more profitable customer relationships / Janice Reynolds

by Reynolds, Janice.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: New York CMP Books 2002Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 REY.

CRM in a week /Naomi Langford-Wood

by Langford-Wood, Naomi.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher number: HCLPublication details: London : Hodder & Stoughton, 2002Availability: Items available for loan: SNU LIBRARY (1) Call number: 658.812 LAN.

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