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Foundations of IT service management based on ITIL

Bon, Jan Van ... [et.al.]

Foundations of IT service management based on ITIL / Jan van Bon ... [et.al.] - 2nd ed - ; Van Haren, © 2005. - 234 p. : ill. ; 24 cm.

ISBN: 9789077212585

Publisher. No.: HCL

Index Terms--Genre/Form:
Information technology -- Management.
Information technology -- Quality control -- Standards
IT infrastructure library
Bon, Jan Van ... [et.al.]
Management

Dewey Class. No.: 658.05 BON

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