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Delivering quality service

Zeithaml, Valarie A. ; Berry, Leonard L ; Parasuraman, A.

Delivering quality service : balancing customer perceptions and expectations / Valarie A Zeithaml; A Parasuraman; Leonard L Berry - New York : Free Press ; London : Collier Macmillan , ©1990 - xii, 226 p. : ill. ; 25 cm.

ISBN: 9780029357019

Publisher. No.: HCL

Index Terms--Genre/Form:
Customer services.
Service industries -- Quality control -- Mathematical models.
Quality Control.
Valarie A Zeithaml
Management

Dewey Class. No.: 658.812 ZEI

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