Delivering quality service (Record no. 13388)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00816nam a22002297a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SNU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140629152739.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140629b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780029357019 |
| 028 ## - DISTRIBUTOR NAME | |
| Distributor Name | HCL |
| 082 ## - DEWEY DECIMAL CLASSIFICATION | |
| Classification number | 658.812 ZEI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. |
| -- | ; Berry, Leonard L |
| -- | ; Parasuraman, A. |
| 245 ## - TITLE STATEMENT | |
| Title | Delivering quality service |
| Remainder of title | : balancing customer perceptions and expectations |
| Statement of responsibility, etc | / Valarie A Zeithaml; A Parasuraman; Leonard L Berry |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York : Free Press ; London |
| Name of publisher, distributor, etc | : Collier Macmillan |
| Date of publication, distribution, etc | , ©1990 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 226 p. |
| Other physical details | : ill. |
| Dimensions | ; 25 cm. |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Customer services. |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Service industries -- Quality control -- Mathematical models. |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Quality Control. |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Valarie A Zeithaml |
| 655 ## - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | HCL Collection |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Total Renewals | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Withdrawn | Dewey Decimal Classification | SNU LIBRARY | SNU LIBRARY | 29/06/2014 | 658.812 ZEI | H6033 | 29/06/2014 | 29/06/2014 | HCL Collection | ||||||
| Dewey Decimal Classification | SNU LIBRARY | SNU LIBRARY | 05/08/2014 | 3 | 658.812 ZEI | H8327 | 09/02/2026 | 05/08/2014 | HCL Collection | 3 | 07/02/2026 |
