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CRM at the speed of light

Greenberg, Paul

CRM at the speed of light : capturing and keeping customers in Internet real time / Paul Greenberg - 2nd ed. - New York : McGraw-Hill/Osborne , ©2002. - xvi, 480 p. : ill. ; 24 cm.

ISBN: 9780072224160

Publisher. No.: HCL

Index Terms--Genre/Form:
Customer relations -- Management.
Electronic commerce.
Sales management
Electronic commerce.
Management

Dewey Class. No.: 658.81202854678 GRE

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